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Qualities of an Exceptional Customer Service Hospitality Employee

Exceptional customer service requires people skills. Customer service employees in hospitality industries typically work in hotels, restaurants, resorts and spas. Often, the success or failure of these...

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Let The Rabbits Run

Job match is an integral part of a candidate’s actual on-the-job success. Job match refers to how well an individual’s cognitive abilities, interests, and personality traits match those required for...

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Using Job Match Assessments With Existing Employees

Have you ever worked with someone whose performance was not what you expected?  Today, job match assessments can tell you why that happened and whether it can be changed. The accuracy of...

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The 10 Skills That Will Get You Hired In 2013

Meghan Casserly, Forbes Staff 12/10/2012 @ 4:06PM The experts agree: anyone can take a course in C++, but it’s not going to land you the job. The most in-demand jobs for the New Year might be rooted in...

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How Many Employees Will Resolve to Find a New Job in 2013?

  Great article!!  The average Cost to Replace: SHRM has estimated the cost to replace an employee at $3,500, which was the lowest estimate of 17 organizations surveyed, but we agree with experts who...

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Why Not Hiring is Better than Hiring the Wrong Person for the Job

Most hiring managers have been there before… the point of despair when you feel you need to find somebody, ANYBODY to fill an open position. When this happens it is natural to want to lower your...

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How to Hire Office Staff – Medical, Dental Profession

  It is true, a lot of doctors, dentists, chiropractors, physical therapists, acupuncturists, etc. are in THEIR business because of their passion in healing, helping, serving. Conversely they are not...

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Disengaged Workers Aren’t Born That Way

  Employers who think their people leave for more money:   89% Employees who actually do leave for more money: 12% What a disconnect! That’s the results of 19,700 interviews completed by the Saratoga...

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What is HR Business Partner Role?

The HR Business Partner is usually the front-office job in Human Resources. It is quite modern. It was introduced by David Ulrich in his book “HR Champion”. The HR Business Partner was a defined as the...

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Great Employees Are Not Replaceable!

  Here is a compelling article about how great employees are not replaceable! One of the most important lessons I learned during my years as a CEO was that great employees are not replaceable. It...

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